Terms & Conditions

Please read carefully. The following terms and conditions shall be applied for tours, guided services and other related services offered and/or delivered by Wild Out in Ruka-Kuusamo and in any other area of Finland. This is a legally binding contract. 

Reservations

The person making the reservation must be of legal age (18 years old). Reservations are always made through the reservation system or by email. Reservations received by Wild Out are considered as confirmed upon receipt of full payment. Reservations made by cooperatives are made by email and paid upon the invoice, like agreed in cooperation contract. Online bookings are automatically confirmed with an email notification to the customer upon payment receipt. For reservations made by email, an invoice quote is sent by Wild Out to the customer and payment is operated by bank transfer. In connection with the payment of the entire service,’ or confirmation between cooperatives the reservation becomes binding, and the customer/partners accepts the booking terms and conditions. 

Customer details

Customer contact details (first and last name, phone number, e-mail address, diet information) are saved in booking system (bokun.io) or on email sent by partners, according to cooperation contract, and are used to contact the customer before or after the experience regarding the implementation of the experience. Diet details are necessary due safety and services quality. Credit card details are not delivered or saved. 

Services & Prices

The prices and the services offered and to be delivered by Wild Out under these Terms & Conditions are set out in the program descriptions for each program or  service. The given prices include Value Added Tax (VAT) according to the Taxation Laws and Regulations of Finland. The standard currency is EUR.

Wild Out reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices, sub-contractor costs etc.) beyond the control of Wild Out.

The service provider reserves the right to change route or duration of the tour or service as well as interrupt the tour or service if circumstances change beyond our control. Circumstances include possible dangerous situations or weather conditions. Wild Out also reserves the right to interrupt the program for an individual or the group if a person is estimated to be a danger to themselves or others.

Wild Out is not responsible for insurmountable obstacles (Force Majeure), for example, regarding strikes or weather conditions. Our liability is limited to for the refund of prepaid fees for services paid by the customer. Wild Out is not responsible or liable for any other costs related to the trip.

Payment

Payments are implemented by the payment service provider Stripe Payments Europe Limited. In a Visa, Visa Electron, Debit or MasterCard payments Stripe will be seen as a payee in a card invoice and they forward the payments to the seller. For consumer the service works the same way as traditional web payments.

 Client credit card details are not delivered or saved in booking system. (https://stripe.com/privacy) 

Cancellations

All cancellations must be made in writing to the address welcome@wildout.fi

The requested cancellations are subject to the approval of Wild Out. Cancellations fees are calculated according to the date of receipt of the request by Wild Out.

  • We will charge a cancellation fee of 100% if booking is cancelled 3 days or less before the event
  • We will charge a cancellation fee of 50% if booking is cancelled 7 days or less before the event

Trip Changes by Wild Out

Wild Out reserves the right to change, alter or modify route or duration of the activity as well as interrupt the activity without prior notice for any reason including but not limited to for the safety, comfort and / or well-being of trip participants and for circumstances of Force Major, i.e. circumstances beyond our control which prevent us from providing the trip as planned. This includes the right to replace or substitute guides, change route plan or food serving places.

If Wild Out is forced to significantly alter or cancel your trip due to Force Majeure, you will be informed via email. In these circumstances, you can choose one of the following options:

  1. Accept our offer of a comparable replacement trip, offered at our sole discretion and subject to availability, or
  2. Receive a refund of all monies paid less any non-refundable fees paid to third party suppliers

Trip Changes by customer

If you need to cancel your trip, you must send us the details by email to welcome@wildout.fi  

We will charge cancellation fee according to our cancellation policy (please read above in ”Cancellations”)

Insurance

Wild Out has liability insurance for those who participate in the services against such damages, which are caused by the incorrect operation of the service provider.

Participants are required to have their own travel insurances to take part on any trip provided by Wild Out. The insurance should especially cover injuries, impossibility to travel, damages and harms caused to others and any other unexpected costs. EU, EEA and Swiss citizens, who have a valid European Health Insurance Card (EHIC) are entitled to medical services in Finland while visiting here. It will be provided in accordance with the legislation of Finland.

Use of Image and Digital Content

All participants accept that photographs, videos and digital contents produced during the ttip / programs offered by Wild Out, including content that display their image, may be used for the marketing of Wild Out and the promotion of their services. Wild Out commits not to sell, share with third-parties, or use for any other purposes than marketing of their own services, the digital contents that display the image of participants without their prior consent. Participants may contact Wild Out (welcome@wildout.fi ) to request that digital contents displaying their image are not used for marketing and promotional purposes; such requests must be made in writing before the start of the tour

Safety

All participants must follow the safety instructions given during the trip and obey all safety instructions given by the present guide, including, if applicable, by third-party suppliers. Anyone taking part in the tour is required to dress appropriately according to the weather and actual conditions of the tour. Participation in all tours is at one’s own risk. Some programs such as longer skiing and hiking trips can be physically demanding (please check difficulty level before booking a trip). If participants are having any type of health problems, including, but not limited to, heart disease, back problems or similar, or if they are pregnant, they should contact medical experts prior the participation.

Wild Out and its employees and guides have the right to disqualify anyone at any time both before and during the trip if they feel the trip member is mentally or physically incapable to continue and / or if a trip member’s continued participation jeopardizes the group’s or his / her own safety. Wild Out reserves the right to stop the trip and/or organise onward transportation in situations where the guide determines that the participant is mentally or physically incapable of completing trip in a reasonable amount of time or if participation puts the participant at increased risk of injury.

Wild Out is not a medical facility and therefore has no responsibility regarding medical advice, medications or inoculations that you or your doctor deem necessary for your safe participation. Hospital facilities for serious problems are often unavailable, and evacuation can be prolonged, difficult and expensive.

Wild Out assumes no liability regarding provision of medical care. By registering for your trip and accepting these Terms and Conditions, you agree to pay for emergency evacuation and emergency medical care.

Customer Obligations as a Trip Member

By participating in a Wild Out trip, you assume certain obligations to Wild Out and the other trip members. It is your responsibility to:

  • Understand the conditions implied in the Wild Out trip description.
  • Select a trip that is appropriate to your interests and abilities.
  • Prepare for the trip by familiarizing yourself with the trip itinerary provided by Wild Out.
  • Bring appropriate gear and clothing as advised by Wild Out.
  • Follow considerate standards of personal hygiene to reduce risk of contracting diseases.
  • Follow considerate social behaviour with other trip participants and respect them.
  • Respect the areas in which we travel by staying on established routes of trip, and not littering.
  • Respecting wildlife and not interrupting animals in their everyday life.
  • Abide by instruction / rules / outdoor ethics written or communicated by Wild Out
  • Travel at a pace consistent with the safety of the group, as managed by the guide. If the guide decides that you are not traveling at a pace necessary to maintain group safety, or if you prefer to take a route different from the rest of the group, you become responsible for your own safety, as well as for any cost incurred, such as transportation.

Wild Out reserves the right to decline to accept or retain any person as a tour participant should such person’s behaviour, health, or mental condition impede the operation of the trip.

Our Legal Limitations

Wild Out may contract with independent contractors to provide transportation, guide services and / or all other related travel services. We assume no responsibility for injury, loss or damage, however caused, to person or property in connection with any service provided by an independent contractor or resulting directly from the following: Acts of God, detention, annoyance, terrorism, thefts, pilferage, Force Majeure, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means of conveyance to arrive or depart as scheduled, discrepancies or change in transit or hotel services over which we have no control.

We reserve the right to make reasonable changes in the itinerary were deemed advisable for the comfort and well-being of trip members. By accepting these terms and conditions and registering for this Wild Out trip, the participant agrees to be bound by the above terms and conditions.

Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. Any disputes to be solved primarily through negotiation, but if no agreement is reached then the dispute is settled by the Finnish Court. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy claim related to such a demand. The District Court of Oulu shall be the court of first instance.

Severability if any part, term or provision of these terms and conditions are partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.

Awareness of Risk

I / we understand the nature of skiing/hiking in the forest without path and I / we have chosen to engage in, and I find no reason why I am / we are physically or mentally unable to perform the required actions in order to safely accomplish a Wild Out trip.

I am / we are fully aware and understand that the activities in which I am / we are participating under the arrangement of Wild Out and its Associates are potentially dangerous and that there are risks inherent in all outdoor activities. These risks include but are not limited to, inclement weather, hazards in skiing, snowshoeing, hiking on unmarked terrain, general outdoor activity. Risks associated with such activities include but are not limited to serious bodily injuries, such as permanent disability, paralysis, and death.

There are many risks that may arise from foreseeable or unforeseeable causes (e.g. falling rocks, snowfall from above and hitting participants).

I / we understand that these risks may be brought about by my own actions or inactions as well as other participants ‘and Wild Out Associates’ actions or inactions.

Any decisions made by Associates of Wild Out are part of the risks of the activities listed above. I / we also understand that there may be other risks and economic or social losses unforeseen at this time.

I / we fully accept all such risks and responsibilities, costs, damages, and losses that may come to me as a result of participating in these activities.